frequently asked questions

Hair Care Instructions

  • We highly recommend sulfate free shampoo and conditioner.

  • When you receive the hair, take the rubber band off and co-wash your bundles. If your bundles are improperly rinsed, they will be stiff, hard and dry.

  • Use a heat protectant when using flat irons and curling irons.

  • Wrap your hair extensions in a silk scarf or satin bonnet.

  • If you maintain your hair extension properly, you will have sleek, smooth, tangle free beautiful natural looking hair for a very long time and will be able the reuse the hair many times after.

What is the difference in Raw and Virgin Hair?
 

  • Raw- 100% unprocessed hair collected from one donor. The hair is directly cut from a donor and immediately wrapped into a bundle in order to keep all cuticles intact and in the same direction.

  • Virgin Hair- is hair that has NOT been manipulated by chemical processing in any way. Chemical processing includes, but is not limited to, coloring, relaxing, and/or perming. Virgin Hair is steamed processed to achieve different textures, such as, body wave, deep wave, loose wave, & kinky curly.


 

What is better Quality Brazilian, Malaysian, Indian or Vietnamese?
 

  • The Brazilian is higher quality then the Malaysian, however both extensions are still are great quality and they both take color very well. The Brazilian has a soft touch, and the Malaysian has a nice natural feel.

  • Raw Hair is some of the most sought-after hair extensions. This hair is 100% virgin human hair. Indian & Vietnamese hair is lustrous and thick, making it more flexible and durable than other hair. Our Raw hair is a bit more costly then our virgin hair but in the long run it is worth the initial investment

What Kind of Hair do you sell?

We have two hair collections the Luxury and Nude collection. The Luxury collection is virgin human hair which has not been chemically processed for texture and color. The Nude collection is raw hair. This hair is the purest and most natural hair. We source donor hair from all over the world and specialize in Brazilian, Malaysian, India and Vietnamese hair textures.

 

How much hair do I need?

 

Lengths 12-14” you need 2 bundles or more.

Lengths 16-24” you need 3 bundles or more.

Lengths 26-30" you need 4 bundles or more

Lengths 30 & up you need 5 bundles or more.

 

How many ounces are in a bundle?

Our bundles weight is 3.5 ounces.

 

Can I color or bleach your hair?

Yes, you can.  This hair is 100% virgin hair. We advise to consult a hair colorist or professional hair stylist when coloring.

 

Does your hair shed?

Our hair has minimal shedding. Minimum shedding meaning the hair will never have a noticeable or drastic decrease in its density.

 

Is there maintenance involved with the up keep of this hair?

We advise to wash your bundles every two weeks.

 

What is a closure?

Our closures are size 4"x4 ". A closure is used at the top of your head in which none of your hair will be left out.

 

What is a lace frontal?

Our lace frontals come in sizes 13"x4" and 13"x5". Lace frontals are ear to ear pieces which allow for unlimited versatility.

How long is processing, shipping, and handling?

Processing takes up to 3 - 14 business days not including the day you ordered sometimes sooner.

 

Can I return or exchange?

Unfortunately, all sales are final.

Didn't find the answer you were looking for? Send us a message and we'll respond shortly! 

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